You may remember our issue with Tucson Water from a couple weeks ago. Well we finally got it resolved and our water is back on. However, it was a hard won fight. I talked to so many people at the water company and couldn’t get anywhere. The way it finally ended was my daughter going into the office to talk to someone.
At first they told her that they couldn’t do anything because we had to call their tampering line. My daughter explained that we had been doing that every day for the last 2 weeks and no one ever called back so she finally decided to try to help.
Even though on the voicemail I left my number, the number the lady said they called was not the number I left. Mind you, I even left my husbands number and my daughter’s number telling them the number on the account was not active any longer in the message. But they never tried calling any of the numbers left in the voicemail.
So the lady at the office was finally able to get the fine paid and the water started again. It took 2 weeks of trying to do it the way they wanted it done to come to the conclusion that they didn’t want it to work that way because they wouldn’t call back. The only way we were able to get it taken care of was by physically going to the office and making a fuss about it there.
Have a great day!